The Complexity of B2B Commerce Requires a Focused Approach
A B2B platform is a lot more complex than a B2C platform. In addition to an optimal user experience, organizations also expect support for:
- Multiple warehouses and inventory locations
- Customer specific agreements
- Orders in large volumes
- Fast repeat orders via your own product lists
- Insight into historical ordering behavior and spending per product category
These expectations place high demands on the design and performance of a new platform. That is why we have chosen a Composable architecture so that we can optimally respond to flexibility and scalability.
Customer-specific, Personalized and Efficient
The new platform offers both end users and Plaisio itself more control and insight. Business customers can easily create product lists and place repeat orders themselves, so that products that are needed a lot – such as office supplies – can easily be reordered. Based on order history, Plaisio can then make recommendations, so that customers can discover interesting new products. But the personalization goes further than just being able to customize the products: a customer support team is assigned per organization, so that direct personal contact can always be made.
Your personal support team is ready to help you.
With a catalog of 40,000 products, it is essential to have a clear overview. That is why Plaisio can hide parts of the catalog from customers, who can see a breakdown of purchases per category in their purchase history, and can also create their own organization-specific catalog. This way, a customer always knows where their budget is going, and they do not waste time searching through products that are not relevant to them.
You always have insight into your purchases.
