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Privacystatement Aviva Solutions

Introduction

Aviva Solutions (hereinafter: “we”) processes the personal data of customers, prospects and other contacts. We do this to assist our website visitors and to help us fulfil our objectives. This privacy statement sets out why and how we process your personal data.

We do not have a Data Protection Officer, but we shall be happy to help you with any questions you may have. You can contact us at info@avivasolutions.nl or on +31 717 107 474.

Who we are?

We are Aviva Solutions, a digital agency and software supplier. This privacy statement applies to all our data processing operations, including when we process personal data together with other parties (for example, at events or user meetings).

Aviva Solutions
Dorpsstraat 50B
2396 HC Koudekerk aan den Rijn
The Netherlands
info@avivasolutions.nl
https://avivasolutions.nl
Phone: +31 717 107 474
VAT no: NL814077201B01 / CoC no: 32104548

What personal data do we process?

We process the following personal data. First and last names, address, city, telephone number, gender, email address, participation details (events and/or meetings), areas of interest (for example, ‘tech’ or ‘business’), job title, contact history, IP address, social ID, cookie ID (you can read more about cookies in our cookie statement) and browsing behaviour.

Why do we process this personal data?

We process your personal data for the following purposes.

Customer administration and services

We keep track of which organisations are customers of Aviva Solutions and maintain a record of relevant contacts for customer administration. We retain the personal data of our contacts so that we can optimally serve our customers; for example, by holding your contact details, we can easily reach you; by noting your areas of interest, we can provide you with the best possible information; and by processing personal data and participation details, we can plan our meetings and events as efficiently as possible.

You can reach us through various channels, including phone, post and email as well as Twitter, LinkedIn, Instagram and Facebook. We also process personal data to make these communications possible.

Newsletters and mailings

You can sign up with us for various newsletters. These publications are sometimes personalised. If you no longer wish to receive newsletters, you can unsubscribe via the link provided in each email.

Recruitment and marketing

As we are an active commercial company within the e-commerce industry, we recruit new customers, prospects, event participants, experts for inspiration sessions and sometimes colleagues. To maintain contact with all these parties, we process their contact details and areas of interest.

We use personal data for recruitment drives and related campaigns and events too. This data includes IP address, cookie ID, social ID and/or browsing behaviour. We do this so that we can show the most relevant advertisements or messages in the right places.

This data is also important for us because we target specific groups via social media platforms like Facebook, Twitter and LinkedIn. These platforms may display personalised advertising. However, we shall not pass on any personal data to third parties for this purpose unless you have given us your express consent to do so. If you do not want our personalised advertisements to be shown to you via these platforms, you can contact us (details provided above). You can also unsubscribe from these platforms. You can read how to do this on these pages:

Facebook | LinkedIn | Twitter | Instagram

Please note that you may still see non-personalised Aviva Solutions advertisements if you fall into one of our general target group categories.

Improvement of services

We also keep personal data to improve our services. For example, we track click behaviour on the websites to analyse which articles are read the most and open rates to see if our emails are relevant.

Specific data

We process personal data regarding gender. This allows us to address a person as ‘Mr’ or ‘Ms’. 

Your rights

Everyone has various rights under the General Data Protection Regulation (GDPR), which we do our best to comply with. If you have any advice or comments, please let us know. Should you wish to exercise your rights regarding your personal data, please contact us at info@avivasolutions.nl or +31 717 107 474.

Information and access

Naturally, you can access your personal data and find out which aspects we process. We shall be happy to tell you more about how and why we process this data.

Corrections

Do you think your personal data might be incorrect? Let us know so that we can make the necessary corrections.

Deletion

You can request that we delete the personal data we have about you. However, we may still have to process this data for other purposes (administration or deduplication, for example).

Restriction

If you believe we are using your personal data unlawfully or incorrectly, you may request restrictions on such use.

Objection (opposition)

You can lodge an objection to the processing of your personal data. If you do not want your data to be used, we shall stop processing it as soon as possible.

Transferability

Under the GDPR, you have the right to transfer (or instruct others to transfer) your personal data. If you want to transfer your data, please contact us at info@mercury-ecommerce.com or on +31 717 107 474. You can also withdraw consent or file a complaint.

Withdraw consent

You might no longer want to receive newsletters by email and therefore wish to withdraw your consent. If this is the case, you can unsubscribe from our newsletters. If you want to refuse permission for other forms of personal data use, please contact us.

File a complaint

If you believe we are not acting in accordance with privacy legislation, please let us know. You can notify the Dutch Data Protection Authority about incorrect application of privacy legislation via this form. 

Retention periods

We do not store personal data for longer than is necessary.

Basis of processing

As explained above, we process certain personal data due to legal obligations. Other personal data is used to perform agreements (membership, events). However, most personal data is processed to pursue the legitimate interest of Aviva Solutions: the fulfilment of our objective. If you would like to know more about the considerations underlying our legitimate interest, do not hesitate to contact us. Finally, we process some data with your explicit consent; this mainly concerns online tracking methods.

Links

Aviva Solutions websites include various links to the websites of other organisations. We are not responsible for how these organisations process personal data. You can however read their privacy statements to find out how and why they process personal data.

Cookie statement

We use cookies on our website. We do this to improve our services, to ensure websites function optimally, to run campaigns efficiently and for the purposes described in our privacy statement. Cookies are small text files that are placed on a PC, tablet or smartphone by a web page. The following website uses cookies or similar techniques (hereinafter: “cookies”): https://avivasolutions.nl 

You can choose to give consent to the placing of cookies on your device when accessing each website.

Website traffic

Aviva Solutions uses Google Analytics cookies to analyse the use of its websites. A permanent cookie is placed on your computer or mobile device, giving us insight into how and how often our websites are used. This information can be used to make adjustments if necessary, thereby ensuring that our websites work optimally.

We process anonymous statistics about visits to our websites by means of a web analysis system. Data stored in the web analysis system via cookies include the following.

IP address

Technical specifications, such as the browser you use and screen resolution
The page you accessed our websites from
When and for how long you visited or used our websites
Whether you used the functionalities of our websites
Which pages you visited on our websites

Functional

Functional cookies are placed on your computer or device when you visit our websites. Among other things, these control how often applications from third parties may submit a request for information. Functional cookies from Facebook allow you to like or share an article directly from our websites.

Marketing automation

We want to offer you a rich experience on our websites and do this, for instance, through our marketing automation solution. This enables us to personalise our content, display forms pre-completed with your details and send you targeted email newsletters.

Advertising

A Facebook tracking cookie optimises our advertising efforts. This enables us to display Aviva Solutions advertisements on Facebook after you visit our websites.

Deleting cookies

The easiest way to delete cookies is through your browser. Below is a list of the most frequently used browsers and a link to how you can delete cookies in each one.

  • Google Chrome  
  • Mozilla Firefox 
  • Internet Explorer  
  • Safari  
  • Opera

Koudekerk aan den Rijn, March 2019

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We use cookies to give you the best experience and to analyse how you use our website, these cookies are necessary for our website to function and cannot be switched off in our systems. We call these essential cookies as they are used to ensure site security and to provide core functionality. Without this type of technology, our website won't work properly. We also allow third parties to use tracking technologies for similar purposes. These cookies are used by social media services to enable you to share our content with your friends and networks.
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